Working with ChangeWave

While the "dot-com" carnage continues, ChangeWave Investment Research, an online investment advisory service, thrives. ChangeWave built its business model on providing targeted, unique and timely investment advice as a paid for subscription service. To create cutting-edge advice, ChangeWave envisioned building a global network of experts in key subject areas (the "Alliance") that would submit "investable" intelligence via open-ended submissions, responses to targeted surveys, and interaction in invite-only forums. This intelligence would be instantly gathered, synthesized and delivered in the form of buy/hold/sell advice to appropriate "Subscribers."

After struggling with various vendors large and small to implement their vision, ChangeWave approached Euclid. According to Mark Anderson, Director of Operations, "We had looked at a lot of software vendors, but it was only with Euclid that we were able to find the right combination of powerful software, a thorough implementation approach and a dedicated project team to make it happen." Euclid, working closely with the ChangeWave team, delivered its solution one month before the already aggressive deadline.

Today, ChangeWave uses ClearVantage to manage most of its business operations, including gathering intelligence, executing and tracking complex marketing efforts, taking online and offline orders, providing customer service and delivering its various products.

ChangeWave's customer base has grown to over 180,000, online orders are in excess of $1M per month, and up to 50,000 people login each day to get the latest scoop.

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