Euclid partners with its clients, not just during the initial implementation, but post-implementation as well. It is the only provider of ClearVantage association management software, and it does not use a reseller model. Every implementation is conducted using Euclid staff. For clients, this means that support is provided by the same organization that is responsible for project implementation, frequently including the members of the original project team. This ensures complete knowledge transfer from implementation to post-implementation and increases the overall effectiveness of the support process.
Euclid's customer support team is located at Euclid headquarters in Bethesda, Maryland, and it provides support via telephone and the web. Regardless of the method by which the support requests arrive, Euclid customer support specialists strive to provide quick answers to our clients' questions.
Customer support specialists utilize Euclid's ClearVantage software to route and manage customer service requests, access key information about a client's service history and build a comprehensive knowledge base. All of our customer support specialists are highly trained in Euclid's products and have a general understanding of the industries that Euclid serves.
Our online technical support website is always available -- 24 hours per day, 7 days per week, allowing clients to submit support requests around the clock. Telephone help-desk support is available Monday through Friday from 9 am to 5 pm EST.