Our standard support services that we offer to each of our clients includes a personalized support web site to request support, report software issues, check status of reported support issues and more. Utilizing ClearVantage as the backbone of our support system ensures that support issues are logged in the client's record and that the appropriate Euclid staff are notified immediately about support issues.
All of our clients also have online access to the Help File. This guide provides an informational overview of ClearVantage and details how to perform specific actions, such as looking up member records, registering for events, creating product orders, processing new members, etc. Euclid also works with our clients to develop customized use case scenario documentation for more complex processes or for processes unique to that organization.
In addition, Euclid provides basic telephone support Monday through Friday, from 9 am to 5 pm EST.