When you partner with Euclid, the same support team will work with you from project start to continued, post-implementation support. All of our Support Specialists work out of our Bethesda headquarters, are highly trained in Euclid’s products and have a thorough understanding of the industry that we serve. This ensures complete knowledge transfer from start to finish and across experts on our team. It also allows us to fully understand your business process and needs so that we can provide personalized support to you and your team.
Support is available to clients via phone and web. Telephone help desk is available Monday through Friday from 9 am to 5 pm ET. Our online technical support website is available 24/7, allowing clients to submit support requests at their convenience.
Euclid provides its partners with a wealth of online resources that are accessible 24/7. Resources include online video tutorials, written documentation, user communities, and more. We listen to our customers and are continuously adding new resources based on their requests.